Employee Handbook

FRENCHMAN ’ S CREEK SERVICE STANDARDS Mission Statement:

Service Standards

#1 SERVICE EXCELLENCE We always offer our Members a warm welcome and anticipate our gues ts’ needs.

#2 PROFESSIONALISM We will uphold our FC culture with excellence and honor, always being and doing the best for our Members and colleagues. We will provide effective communications and always be responsible in our daily performance. #3 COMMUNICATION It is every team member’s responsibility to know and abide by the Mission and Servi ce Standards of Frenchman’s Creek and be knowledgeable of the daily and upcoming activities. #4 TEAMWORK & EMPOWERMENT FC culture inspires teamwork and empowerment through innovation and planning to create extraordinary experiences for our community.

#5 BE AN AMBASSADOR Being an Ambassador is the highest level of service provided to our guests. It only takes a moment to make a positive impact on our guests. #6 PRIDE IN THE WORKPLACE Each team member is responsible for participating in the planning and execution of their department ’s goals and objectives to achieve the highest quality and exceptional service standards.

# 7 SAFETY Safety always comes first. Each employee is responsible for creating a safe, secure, and accident-free environment for our community. Always be aware of all fire and safety emergency procedures and immediately report any safety hazards or accidents. #8 PROTECT THE ASSETS Everyone is responsible for protecting the assets of Frenchman ’ s Creek. Assets encompass not only the physical building, furniture & fixtures, etc., but also the organization’s financial health.

“ Hospitality is your calling card. ”

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