Employee Handbook

three inches. You will be informed regarding acceptable footwear for your specific department. Color coordinated socks or stockings are to be worn at all times during all hours worked.

Name Tags

All employees in the public area must wear name tags at all times. You should wear your nametag so that it is visible by all. No individual decorations are permitted on your nametag. If your nametag is lost, becomes scratched or broken, please contact the Human Resources Department to have another issued.

Personal Items

No combs, pens, pencils, cell phones, or other large objects should be carried in a pocket that is visible. Large items should be kept in a locker.

Acceptable Attire

Employees who are not required to wear a uniform are expected to dress conservatively. All clothing must be neatly pressed.

Use the following guidelines

Males – Dress pants and dress shirt. Conservative colors. Shirts must have a collar and a tie should be worn when wearing a dress shirt.

Females – Conservative, professional looking, and neat attire. Hosiery should be neutral and coordinated with your attire. Strapless, backless, or sundresses are not acceptable. A professional looking pantsuit or a pair of dress slacks is acceptable. Faddish, sheer or tight-fitting attire is not appropriate or acceptable at Frenchman ’ s Creek. Skirts or dress length should be no shorter than three inches above the knee. Not Permitted at any Time on Property for Male or Female employees: Sports clothes, shorts, denim, gaucho/culotte skirts, Capri pants, stretch pants, or stirrup pants. Please note this applies when coming onto the property whether you are scheduled to work or for another reason (such as picking up a forgotten personal item).

Members will not be aware that it is your day off and will presume that if you are on property, you are here to work. Each day you come onto the property should be thought of as a “ member contact day. ” Remember: you are on stage, and your appearance contributes to our members ’ impression of you and of the community as a whole. Everything we do helps to create a professional atmosphere and contributes to the overall member experience.

Beyond attire, the appearance standards at Frenchman ’ s Creek are as follows:

Smile - As a professional, you are expected to smile, greet members by name, use an appropriate greeting for the time of day (i.e., “ Good Morning, ” “ Good Afternoon, ” or “ Good Evening ” ) and ask, “ May I help you? ”

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