Welcome Home

SEASON 2020-2021

13495 TOURNAMENT DRIVE PALM BEACH GARDENS, FLORIDA 33410 HR (561) 273-2673

Greetings,

It is our pleasure to extend a warm welcome to you!

Since 1995, thousands of international trainees have used our prestigious hands-on training program as a platform to advance their careers around the world, and have done so with tremendous success.

We want to continue this legacy with you and help you accomplish similar or greater success.

Over the next couple of weeks, you will attend an in-depth orientation followed by hands-on training in your specific departments. This training program will empower you to achieve the highest standards of personalized service that we strive to provide for our members and their guests. Again, we welcome you to our team and wish you the best in your training! Sincerely,

Achal Goswami COO/Executive Director

FRENCHMAN’S CREEK BEACH & COUNTRY CLUB 13495 Tournament Drive ▪ Palm Beach Gardens ▪ Florida 33410-1299 PH: +1 (561) 868-6373 Email: djohnson@frenchmanscreek.com www.FrenchmansCreek.com

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Welcome to Frenchman’s Creek!

We have created this booklet to answer frequently asked questions that you may have about your apartments, pick-up locations, schedule, and lifestyle in the US.

We have over 30 countries represented in our training program and we are excited to have everyone here. We are truly looking forward to your participation and contributions to our community.

Included in this booklet is a brief description of our community, along with helpful information about what to do incase of a personal or medical emergency and important club phone numbers.

This valuable information will help you succeed at Frenchman’s Creek and make your stay in the USA comfortable. Please carry this booklet with you during the orientation week.

Again, we are very excited to have you here and look forward to meeting all of you!

Sincerely,

Malvika Goswami HR Manager

Mireille Miller HR Generalist

Dellesa Kirk-Johnson Director of Human Resources

Orientation:

Thursday, October 1 at 9 a.m. / Monday, November 2 at 9 a.m.

Pick up: 8:00 a.m. sharp at Woodbine Club House 8:15 a.m. sharp at Gardens East Documents: Please bring with you on first day of orientation:

- Passport (only for new J-1 and H-2B employees) -Social Security Card (if available and (only for new J-1 and H-2B employees) -DS 2019 (for new J-1 trainees)

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Table of Contents

Mr. Goswami’s Welcome

2

Human Resources Welcome

3

Table of Contents

4

Van Pick Up

5

What If

5

Roommates—Housing

6

Roommate Regulation

8

Apartment Policy

9

Employee Housing Policy

10

Early Departure Policy

11

Gardens East Map

12

Woodbine Area Map

13

Uniforms

14

Meet Our Managers

16

Transportation on your free time

18

Driver License / Florida ID

19

Places to visit

20

If you get Sick or Hurt

22

Hurricane

23

Garbage disposal Do’s and Don'ts

24

Benefits/Discounts

25

Important Numbers

26

Welcome Dellesa Kirk– Johnson

27

Frenchman’s Creek Map

28

Welcome Ashish Sethi / F&B Outlets

30

Welcome Ernesto Cervantes

34

Welcome JR Congdon

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Transportation Regulations

Frenchman’s Creek Housekeeping Department provides transportation to and from work to all trainees.

• Please be respectful of other Ladies & Gentleman and respect the van schedule!

Pick up Schedule:

Woodbine : the van is scheduled to depart 45 minutes before your shift begins Gardens East: the van is scheduled to depart 30 minutes before your shift

That means, if the shift begins at 9:00a.m., the van will depart at 8:00a.m. from Woodbine and at 8.15 a.m. from Gardens East.

If you miss the pick up, please stand by and wait for the next scheduled transportation time.

• Please be on time, our success depends on your timely arrival. Disciplinary action may be taken if late arrivals occur. If an employee is late for work, they have to call and inform your supervisor immediately. Should a shift change, please inform the van driver of the new transportation time.

What to do if..

I lost my DS2019 or passport: •

PLEASE CONTACT HR IMMEDIATELY. So we can contact the agency that sponsored your visa—AAG, CHI, AHA, to have them re-issue a new DS2019 to you. Please remember, that the agency may charge for the replacement of these documents. • If you lose your passport, you will need to contact your nearest consulate in the United States immediately to apply for a temporary passport. Please be prepared to file a First Information Report (FIR) with the Palm Beach Garden’s police department. CONTACT HR TO ASSIST YOU AND WALK YOU THROUGH THE PROCESS. I need to see a Doctor: CONTACT HR RIGHTAWAY, SO WE CAN CONTACT A DOCTOR FOR YOU. Most Doctors in the USA will not accept the insurance provided to you by your agencies. But if you pay the Doctors in advance, you can file a claim form and get it reimbursed from the insurance company of your agency. For any medical concern, the nearest approved Doctor to visit is:

Med Express Urgent Care — PH: 561-776-3090 (Open 7 days a week from 9 a.m.– 9 p.m.)

I have an Emergency:

CONTACT HR IMMEDIATELY. WE ARE HERE TO HELP YOU WITH ANY CONCERNS OR PROBLEMS YOU MAY ENCOUNTER.

4520 Donald Ross Road, Suite 100,Palm Beach Gardens, FL 33410 3 Important documents you will be required to take with you to Med Express: • Identification document (Florida state ID, Florida driver’s license, passport) • $109- $199 co-pay (depending on the type of issue you have) with a debit, credit card or cash (Med Express charges you before they see you) • Insurance card given to you by your agency

DELLESA: MALVIKA: MIREILLE:

561-273-2673 / CELL: 561-309-9286 561-273-2672 / CELL: 561-603-2722 561-868-6373/ CELL: 561.779.8308

OR CONTACT SECURITY: 561-622-7800

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ROOMMATES— HOUSING

Dear Ladies and Gentlemen,

The following few pages articulate the rules of living together with your new roommates in the assigned apartments. Roommates work collectively to respect each other’s rights and needs. As well as follow the guidelines provided by Frenchman Creek’s Housing Agreement.

Good roommate relations are the foundation of positive community development in Frenchman’s Creek Housing.

While it’s not necessary to be best friends or share every single aspect of your life with your roommate, it is essential that roommates respect each other’s rights. As you can probably imagine, developing a healthy and positive roommate relationship doesn’t happen overnight; it’s a continuous process, and involves genuine effort of all parties. If employees do not adhere to the housing agreement, they will be asked to vacate our housing and secure their own housing, or they could be dropped from the program and sent home early.

APARTMENT LOCK OUTS: If your room key is misplace your key, Woodbine will charge you $50 on weekdays to open your apartments (and $75 on weeknights and weekends). So please keep your keys safe and with you at all times and contact HR immediately for any concern. ____________________________________ B ED BUGS: Bed bugs are a serious issue. Therefore, it is upmost serious to maintain the hygiene and cleanliness of the apartments that we have provided to you. Wash your sheets weekly in hot water and do not leave open foods laying around in your rooms/apartments . This can attract ants and unwanted pests.

Making the most of your individuality within our diverse residence community:

• Respect the rights of others at all times, including their right to study, rest, and have privacy. • Talk to people, not about people. • Show genuine interest and open-mindedness in exploring beliefs, styles, customs, behaviors, and experiences that differ from your own. • Leave time to get involved in a few house, residence, or workplace activities and be aware of what is going on in your environment.

APARTMENT INSPECTIONS:

table are not cluttered with food or trash. Furniture reflects care and that it is being maintained in a good manner and without damage. Floors are free of clothing and/or personal possessions. Air conditioning vents are clean. Apartment is neat, organized and free of clutter.

and tops of furniture.

Beds are made.

• •

Countertops, dressers and nightstand tops are neat and items organized. Tub, shower, sinks and toilets are clean and free of mildew.

•

The following tips will help you have a successful inspection:

•

•

Common Areas: •

Floors are vacuumed and mopped Sinks are clean and free of dirty dishes. Counter tops are clean and free of clutter.

Mirrors are clean.

• •

•

•

Remember, your apartment should remain clean and in good condition throughout your stay. Inspections can happen any day without notice.

•

Bath/Bedroom: •

Microwave is clean.

• • •

Floors are mopped/vacuumed. Clothing is removed from the floor

Stovetop and oven are clean.

•

Furniture cushions and dining room

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Frenchman’s Creek will be providing shared housing in fully furnished apartments. If you choose to reside in company housing you are obligated to respect the housing rules and regulations. Loud noise, loud music, littering, house parties, abusing pool and gym privileges is not permitted. All socializing must be conducted away from the housing premises. Weekly and random inspections will take place to ensure proper cleanliness is maintained. You are required to clean your apartment on a weekly basis. Failure to comply with the housing policy may result in negative charges to your housing refund or paycheck. If Frenchman’s Creek deems additional professional cleaning and damage repair is needed it will be scheduled then charged back, to you as your expense. We understand the complexity of living with roommates. Disagreements between people are sometimes unavoidable, especially in a roommate situation where people live together and interact on a daily basis. Conflicts usually occur when changes are needed and when behaviors, thought and feelings need to be re-examined. Don’t be afraid to talk with your roommates about what’s bothering you. If you know how to deal with conflict positively and productively, all involved can benefit from the situation. 1. Get everyone involved in the conflict together. 2. Each roommate should take a turn describing his/her perception of the situation, how he/she feels about it and what he/ she wants. 3. Together, come to an agreement on what the issue is. 4. Everyone should be willing to compromise something to come up with a solution. 5. Together, describe a situation that would be a compromise. 6. Come to an agreement on the described situation. 7. Talk about what changes will be needed to bring about the acceptable situation. 8. Together, make a plan of action that will help achieve the desired resolution and set a time frame for these changes. 9. Make a commitment to make the necessary changes and stick to the timeframe. 10. Set a future date to evaluate the situation and to re-negotiate any differences if necessary. These steps sound very simple, but to make them work you should stay positive and flexible. The key to successful dispute resolution is effective communication. To resolve conflict, communicate with each other on a one-to-one equal basis and avoid behavior that will break down communication. Remember, start early and try to be open minded and understanding. It will make your program experience, as well as those of your roommates, manageable and memorable. If you try these techniques but are still experiencing conflict in your apartment, please contact HR: Dellesa ( 561.273.2673), Malvika (561.273.2672) or Mireille (561.868.6373) Ten Steps to Resolve Conflicts:

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ROOMMATES

Share with each other your living preferences, habits, expectations and needs. After clarifying your initial expectations for living together, negotiate solutions and compromises that will work for all of you. Try to cover the following:

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Let this information/agreement serve as a FIRST NOTICE of the guidelines for the community you will be living in. 2nd Warning: If Frenchman’s Creek should receive a notice from the leasing office regarding noise complaints, garbage, unacceptable behavior, etc., all the roommates will be notified and this will be your 2nd warning. 3rd and Final Warning: If Frenchman’s Creek receives a 2nd call from the leasing office regarding noise complaints, garbage, unacceptable behavior, etc. , you may be asked to vacate our housing and secure your own housing and transportation or you may be dropped from the program and must return home.

Policy

FC Philosophies

It is understood that I will be an Ambassador of Frenchman’s Creek both in and outside the workplace. I will represent Frenchman’s Creek as a Lady or Gentleman and in a positive manner.

Ambassador of Frenchman’s Creek

I will protect the assets of Frenchman’s Creek both in and outside the workplace. This includes treating the apartment that I live in as my own. I will not intentionally damage the apartment. I will report to Human Resources any damages that have occurred, and if I caused the damage, I understand that it will be my responsibility to pay for the entire cost of repairs. Uncompromising levels of cleanliness are the responsibility of each Lady and Gentleman of Frenchman’s Creek. I understand that I will be held responsible for maintaining a clean apartment. This includes but is not inclusive of: taking out the garbage, vacuuming, doing the dishes, picking up my laundry, cleaning the bathrooms and kitchens, not throwing cigarette butts on the ground at the housing complex.

Protecting the Assets

Cleanliness

We will be good stewards of the property and resources. We will treat each other with mutual respect. We will speak positively about each other.

Code of Ethics

At Frenchman’s Creek, we understand that social media can be a fun and rewarding way to share your life and opinions with family, friends and co-workers around the world. However, use of social media also presents certain risks and carries with it certain responsibilities. To assist you in making responsible decisions about your use of social media, we have established these guidelines for appropriate use of social media. The use of Facebook, Twitter, LinkedIn, Blogging, Youtube, Myspace, blogspot, chat rooms, or any other social media sites not mentioned to post any parties, get-togethers, etc. related to Frenchman’s Creek or locations within employee housing is not permitted. I will always be fair and courteous of fellow associates, customers, members, suppliers or people who work on behalf of Frenchman’s Creek in respect to my posts. I will also, keep in mind that I will resolve work related complaints by speaking directly with your co-workers or by utilizing our Open Door Policy rather than by posting complaints to a social media outlet. I will not post statements, photographs, video or audio that reasonably could be viewed as malicious, obscene, threatens or intimidates or that may disparage customers, members, associates or suppliers, or that might constitute harassment or bullying. Examples of such conduct might include offensive posts meant to intentionally harm someone’s reputation or posts that could contribute to a hostile work environment on the basis of race, sex, disability, religion or any other status protected by law or company policy.

Social Media and Harassment

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Employee Housing Policy The purpose of this policy is to reiterate the conditions placed within the offer letter and the consequences of departing from your training program early.

Guest Policy

• Guest Policy: No guests are allowed overnight in our apartments. Please understand that failure to adhere to this rule will result in being evicted from the apartment, and you will lose your housing deposit, and will not receive a training certificate or reference letter.

Drug-Free Workplace

• I understand that Frenchman’s Creek is a Drug Free Workplace and that this is a condition of my continued employment. • Further, I understand that Frenchman’s Creek conducts random drug testing which may include – saliva swabs, urine analysis, blood and/or hair samples. • Further, I understand that while I may travel the country and go to areas where some substances are legal, it is against Frenchman’s Creek Drug Free Workplace program and if I choose to use illegal substances even in another state or country where they may be legal and those substances are found to be in my system upon a random drug test, I may be subject to immediate termination of employment. • I understand that if requested for a random drug testing, refusal to submit to drug test will result in immediate termination of my employment at Frenchman’s Creek.

Community Rules and Regulations – as previously signed these are from the apartments

• I will not permit the apartment to be used for any illegal, immoral or improper purposes, and not to permit any disturbance, noise or annoyance whatsoever that may interfere with the comfort and peace of any of the inhabitants of the apartment complex or management, this includes loud televisions, stereos, radios, loud voices, etc. Please remember walls are thin and your neighbors may be able to hear you. • Nothing other than patio-type furniture shall be placed on the balconies, patios, terraces or lanais or other Common Areas. No linens, cloths, clothing, bathing suits or swimwear, curtains, rugs, mops or laundry of any kind or other articles shall be shaken or hung. • No grills are allowed on second story balconies or patios • Garbage must be taken to the waste receptacles – no garbage bags or cans are to be placed outside the apartment in walkways.

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Frenchman’s Creek housing

Deposit You will agree to have $400.00 deducted from your paycheck as a deposit towards your housing. You will understand that you will share your room with another intern/trainee or international employee. You agree that the amount of $50.00 be deducted bi-weekly from your check until this deposit amount is paid in full. The deposit will only be returned if: • You complete the required employment period to the end date as agreed upon in the offer letter, you will understand that if you choose to leave the program early that you will forfeit the deposit, and • You leave the apartment in good condition, and • You have returned all keys to human resources, and • You have paid all your portions of all outstanding bills to accounting, and • You understand that you and the individual that you share a room with are responsible for the cleanliness of the room and the joint bathroom, and that everyone in the apartment is jointly responsible for the common areas of the apartment kitchen, living area, dining and patio/balcony and that we are responsible for the upkeep of the furniture and will report any damages to Human Resource Director along with photo of damage that occurred and by whom or the everyone in the unit will be responsible for the repair of damages, and • • Frenchman’s Creek provides a stipend to cover your electric, phone, cable, internet and water each month. Any usage over the allotment must be submitted to accounting by the 25 th of each month. • Internet is provided under Frenchman’s Creek name, therefore, do not download anything free from the internet. Downloading from a free site you place yourself and Frenchman’s Creek for illegal and improper downloads which can result loss of internet services. • I understand that prior to my arrival, I signed and agreed to no parties in the apartment and any parties will be conducted at another location away from the housing complex. The cost for your visa and health insurance (approximately $2000) will be provided by Frenchman’s Creek. However, if you decide to leave before completing your training, you will be responsible to reimburse Frenchman’s Creek the unused portion of your visa and you will be required to vacate your apartment within 3 days. The visa cost is approximately $100 per month plus administration and early termination penalty of $25.00 per month. If you leave the training program early you will be responsible for paying Frenchman’s Creek back $100 for each month that you did not complete the program – for example: you leave August and your visa expires in November, you will be responsible for repaying Frenchman’s Creek $300.00. Your visa agency will be notified immediately that you left the program early and your visa will be canceled. (once the visa is canceled you must leave the US or you will be considered out of status “illegal”)

All other roommates assigned to your apartment should sign off on the apartment checklist that you are leaving the apartment in good condition and everything has been returned or given to HR. You do understand that $75 will be non-refundable to cover basic cleaning and apartment set up will be deducted from your deposit. Any fees including but not limited to as final/open monthly bills of your stay, which take approximately 6 weeks to receive, professional cleaning of the apartment, and/or any damages made that were not reported and/or taken care of prior to my departure will be deducted from the remainder of the housing deposit. The remainder of the housing deposit will be refunded to you after all the final bills from your stay have been received. Note: In the event of an early departure, the housing deposit will not be refunded. You do understand that, Frenchman’s Creek will issue one mailbox key and one key card/ pool key for each apartment. For convenience to all roommates, keys should be kept at one location within the apartment. You will have to cover the replacement cost.

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WHAT KIND OF PROBLEMS CAN REGULAR HAND WASHING PREVENT? • INFLUENZA (THE FLU) • THE COMMON COLD • STREP THROAT • INTESTINAL DISORDERS, INCLUDING EVERYONE’S FAVORITE, DIARRHEA • PNEUMONIA • FOUL ODORS IN BUSINESS MEETINGS • BLANK STARES FROM STUNNED CO-WORKERS • DISTURBED FROWNS FROM CLIENTS

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Stay Safe, Stay at Home means:

• Staying home for 4 days from the time of arrival in Frenchman’s Creek (or shorter period upon receipt of a negative Covid test result) and avoid leaving the community except as necessary. • Avoid all contact with others, especially other members and staff. • Except as noted below, not using club facilities, including dining venues, fitness center, in- home personal services, golf and tennis pro shops, swimming pool, golf driving range and practice facilities, dog park and Beach Club. • Avoiding crowded places outside of Frenchman’s Creek such as restaurants, grocery and drug stores and shopping centers.

While in Stay Safe, Stay at Home and away from your house, please observe all CDC safety guidelines

Wear a mask Social distance

•

•

Avoid crowed places

•

• Regularly wash your hands for 20 seconds with soap and water

Facial Covering – in our food and beverage outlets (including the food truck and beverage station) members (absent a legal exception), must wear a facial covering except while actively consuming food and beverage. Facial coverings must be worn when entering, exiting or otherwise away from your assigned table, including visiting a restroom. Even while wearing a facial covering, members must, whenever possible, maintain six feet of social distancing, including while waiting to be seated. Family, Friends and Guests Residing in a Member’s Home for an extended period, may have access to the common areas and clubhouse facilities and amenities: • Family, friends and guests must be registered with the POA office • Abide by the Stay Safe, Stay at Home requirements • Limit their activities outside of the community • Abide by all CDC safety requirements

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Gardens East Apartments 2750 Rio Vista Blvd. Palm Beach Gardens, FL 33410 (561) 775-0600 www.gardenseastpbg.com

Community Amenities • Two swimming pools with sundecks and a hot tub • Large fitness center with cardio and free weight equipment • Community dog park • Tennis court • Racquetball court • Volleyball court

Publix Super Market

CVS Pharmacy

Mc Donald’s

•

Wachovia Bank

SHOPPING •

DINING •

OTHER •

Publix Supermarket / pharmacy

Gardens Ale House

• • •

• • • •

Arts Crafts & Stuff

McDonald's

Cutting Edge Chic Hair Salon

CVS/pharmacy

Subway Sandwiches

check out close by: Gardens Mall (http://www.thegardensmall.com) 2.9 miles/7 min by car Legacy Place (http://www.thegardensmall.com) 1.6 miles/5min by car Downtown at the Gardens (downtownatthegardens.com) 2.0 miles/ 5min by car

Jo-Ann Fabric and Craft

Swampgrass Willys

Yu-Mi Sushi Japanese Restaurant

BANKS • Wells Fargo

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Woodbine 9000 Woodbine Trail, Riviera Beach, FL 33418 (561) 848-0530 www.woodbine-apartments.com Leasing office hours: Mon - Fri: 8:30 AM - 5:30 PM Sat: 9 AM - 1 PM Community Amenities • Controlled access community • Resort-style pool with sun deck and poolside Wi-Fi • Fitness center • Tennis court • Cyber café • BBQ and picnic areas • Gazebos

Northlake Commons Plaza • Starbucks • Ross Dress for Less •

SHOPPING •

BANKS •

Rorabeck’s Plants & Produce (Military)

Chase (Northlake)

Aladin Mediterranean Grill

• • • • • •

•

C&D Produce (Military)

Wells Fargo ( Northlake/Military )

• •

Home Depot

Winn-Dixie (Military)

Taco Bell

OTHER •

Publix ( Northlake)

Joseph’s Classic Market

Gardens Town Square Plaza • Publix supermarket • One Thai Restaurant • Office Max • Radio Shack • Bagel Boys • Tropic Smoothie Café •

Gardens Urgent Care 561.626.4878 (Northlake)

Cumberland Farms (Blue Haron)

• • •

MD Now Urgent Care (561.622.2442 (Northlake

Walmart Super Center (Congress Ave)

Rapids Waterpark

Enterprise Car Rental ( Northlake)

DINING •

Gardens Park Plaza • Wells Fargo • CVS Pharmacy • Dunkin Donuts • Domino’s Pizza •

Dunkin Donuts ( Military)

• • • • •

Domino’s Pizza (Northlake)

Metro PCS (Mobile Phone)

Pizza Hut (Northlake)

• • •

Duffy’s Sports Grill

Papa John’s Pizza ( Northlake)

Subway, Pizza Hut

Uncle Joe’s Chinese ( Northlake)

Original pancake House

Hayashi Japanese Restaurant

Wendy’s (Northlake)

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DINNER • Hair:

LUNCH • Hair:

Neat; ladies: tied in bun and pulled back out of face gentlemen short and neat hair cut

Neat- ladies tied in bun and pulled back out of face gentleman short and neat hair cut

Name Tag: just above the pocket

• •

Name Tag: just above the pocket

• •

Shirt:

Black rim collar shirt pressed and clean for all F&B out lets (Exceptions are special events, your

Shirt:

blue Oxford shirt: pressed and clean for all F&B outlets (Exceptions are special events, your

manager will let your know) polo shirts are for set up only

manager will let your know) polo shirts are for set up only

FC Belt:

only the belt that was provided to you white or beige goes with the uniform Clean!! Two FC pens, order pad, crummer and wine opener beige FC Skort (ladies), long pants or shorts (gentleman) clean and wrinkle free

•

Bottom:

black tuxedo pants - clean and wrinkle free black shoes & black socks, clean

•

Shoes:

•

Pouch:

•

• Accessories: Order pad, 2 pens, bottle opener, telephone etiquette trifold

Bottom:

•

Note: dinner shirts may vary depending on you outlet and position

Shoes:

white shoes & white socks

•

• Sweater: FC black sweater for cooler days • Accessories: Order pad, 2 pens, bottle opener, telephone etiquettes

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KITCHEN • Hair:

GOLF •

Neat; ladies tied in bun and pulled back out of face gentleman short and neat hair cut

Hair:

Neat; ladies tied in bun and pulled back out of face gentleman short and neat hair cut blue FC polo shirt - clean and wrinkle free navy blue FC Skort (ladies), long pants or shorts (gentleman) clean and wrinkle free only the belt that was provided to you white or beige goes with the uniform

• Name Tag: just above the pocket if your jacket doesn't have a name on it. • Jacket: kitchen jacket, clean and pressed • Bottom: black kitchen jacket - clean and wrinkle free • Shoes: black shoes & black socks

Name Tag: just above the logo

• •

Shirt:

Bottom:

•

FC Belt:

•

Shoes:

white shoes & white socks

•

• Sweater: FC black sweater for cooler days • Accessories: FC staff cap, sun glasses ( no mirror sun glasses)

Uniform Tips: DOs & DON’Ts

• Beige bottoms: wash in warm setting not hot • Iron on low temperature otherwise it will burn holes • Hanging up the uniform straight out of the warm dryer will make ironing easier

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Michael Chesnowitz Director of Finance

Achal Goswami COO/Executive Director

Bernie Polselli Asst. General Manager

Dellesa Kirk-Johnson HR Director

Wes Dillard Director of Golf Course Maintenance

Linda George Executive Assistant / Director of Admin

Pamela Rudd Business Development Manager

Janet Baldwin Controller

JR Congdon Director of Golf

Gonzo Navarro Director of Operations

Stacy Collins Golf Shop Manager

Luis Rodriguez Communication & Graphic Specialist

Sonja Stumpf Director of Purchasing

Ruth Ann Baghdadi Asst. Controller

Kathy O’Brian Director of Community Relations

Steve Thomson Director of Landscape

Ashish Gurjar Information Technology

Fred R. Corvo Director of Security

Marisol Jimenez Director of Fitness & Spa

Tikki Srieud Director of Tennis

Darren Kirch Security Captain

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Ashish Sethi F&B Director

Martina Haut Director of Catering

Cindy Teyssedou Beach Club General Manager

Ernesto Cervantes Executive Chef

Doug Foote F&B Operations Manager

Martin Richter Exec Sous Chef

Stephen Fisher Beverage Manager

Joel Laverdure Assistant F&B Manager

Wilmer Mairena Assistant Operations Manager

Jacklyn Acotanza F&B Office Manager

Andrew Taylor Director of Engineering

Jonathan Plunkett Asst. Chief Engineer

Vineet Fnu MDR Manager

Ergie Olaiver Sports Bar Manager

Shams Chowdhury 19th Hole Manager

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Transportation Modes

Uber or bus (Palm Train) to go to City Place/ West Palm Beach. To go to Miami (apprx. 2 hours) you can take Tri- rail ( from Mangonia Station for $10 round trip) or Brightline (from West Palm Beach for $15 round trip).

For more details on the schedule, destinations, and fares, please visit:

www.tri-rail.com

www.gobrightline.com

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Florida ID/ Driver License

• The drinking age in the USA is 21 years old…. Back home, some of you may have been drinking since you were 18 years old (legally), but here the minimum age to drink is 21. • In the U.S.A., you are required to produce a valid picture ID in order to get into a bar or club. Please do not take your passport, we do not want you to lose it. • The driving age is 16 years old.

How to Apply for a Florida Identification Card or Driving License:

Visit the North County Courthouse at 3188 PGA Blvd, Palm Beach Gardens or Driver’s License Office which is located at: 3185 PGA Boulevard, Phone number (561) 681-6333, Office hours Mondays to Fridays, 7:30 am to 5:00 pm excluding Holidays. Make sure to make an appointment ahead of time at: https://www.flhsmv.gov/ • Show proof of nonimmigrant classification provided by United States Department of Justice (Passport, DS 2019, Visa. Please take all your INS documentation with you. • Show your Social Security card (you have to wait until you receive it to be able to do your driving test) • Provide 2 proofs of your correct address - Frenchman’s Creek Human Resources office will be happy to provide a letter for you verifying your address. A paycheck or a bank statement will also be accepted as proof of your address. • You can pick up a copy of the book at the DMV or HR office. All other countries need to take the Driving test as well. You will need a car for that. • The cost for a driving test is about $54. If you fail the test and wish to retake it, you are required to pay the fee again.

Florida Driver License Homepage: http://www.flhsmv.gov Florida Driver License Handbook: http://www.flhsmv.gov/handbooks

Stop by HR if you have any questions! We are happy to assist you !

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to visit…

JONATHAN

DICKINSON

STATE

PARK open from 8:00 a.m. until sundown , 365 days a year. www.floridastateparks.org/ jonathandickinson Located just south of Stuart, this park teems with wildlife in 13 natural communities, including sand pine scrub, pine flatwoods, mangroves, and river swamps. The Loxahatchee River, Florida's first federally designated Wild and Scenic River, runs through the park. Ranger-guided tours of the 1930s pioneer homestead of Trapper Nelson are available year-round. Visitors can enjoy paved and off-road biking, equestrian, and hiking trails. Boating, canoeing, and kayaking along the river are also great ways to see the park. Anglers can fish along the riverbank or from a boat. The nature and history of the park comes to life through exhibits and displays in the Elsa Kimbell Environmental Education and Research Center. Programs for the kids, or for the whole family, are also offered here. The park also offers two full-facility campgrounds and a youth/group primitive campground. Visitors can arrange boat tours of the river and rent

GUANABANAS www.guanabanas.com

Guanabanas is a waterfront restaurant and bar paradise in Jupiter, FL including lush landscapes and tropical cuisine for

kayaks, and motorboats by calling (561) 746- 1466. Located 12 miles south of Stuart on U.S. 1. Welcome to the JUPITER INLET LIGHTHOUSE & MUSEUM http://www.jupiterlighthouse.org Jupiter Inlet Lighthouse and Museum offers climbing tours of the landmark 1860 Jupiter Light and exhibits in the waterfront History Museum located in the restored WWII Naval housing quarters building. Outdoor exhibits include the Lighthouse Keeper's Workshop, Tindall Pioneer Homestead & Seminole Chickee. Visit the Museum gift shop for history & Lighthouse books, clothing & fine gifts and our Station J Cafe. The Jupiter Inlet Lighthouse and Museum all offers our LENS (Lighthouse Education & Natural Sciences) Programs including Hike Through History, Lighthouse Chickee Chats, Lectures, Sunset & Moonrise tour.

the ultimate

waterfront dining. (close to the light house)

RAPIDS WATER PARK www.rapidswaterpark.com 6566 North Military Trail Riviera Beach, FL 33407 561.848.6272

Downtown at the Gardens , not to confuse with Downtown West Palm Beach , (which is called City Place). This area is newly built. Most of the restaurants opened up less than a couple years ago. If you call a cab and tell them you want to go Downtown, they will probably take you down to

Regular Hours Jan-Apr: Open 7 Days May-Dec: Tuesday-Sunday, closed Mondays

10am-5pm, last lighthouse tour at 4pm, please allow 2 hours to visit site and trail.

canoes,

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Yard House / Downtown at the Gardens

www.yardhouse.com

www.thecheesecakefactory.com 11:30am - 11:00pm

Lion Country Safari http://www.lioncountrysafari.com Recommended 4-5 hours

Okeechobee which is Down Town West Palm Beach. So please be very specific about your destinations. Downtown AT THE GARDENS is located next to the Gardens Mall and is a 5 minute drive from Gardens East. You can find a large variety of restaurants and bars, movie theater, clothing stores and more. Most popular places are the Yard House, Cheese Cake Factory, and the Theatres. There is a bus stop located at Gardens East that has stops at the Gardens Mall and Downtown at the Gardens. The public bus can take you to different places including Jupiter, West Palm Beach and Boca Raton!

Sunday to Thursday 11:30 am - 12:30 am Kitchen Closes at 11:00 pm

to see everything. PARK HOURS

Open Daily at 9:30am Admission Gate closes at 4:30pm Park Closes at 5:30pm

Cobb Downtown 16 www.cobbtheatres.com Movie theatre

Friday and Saturday 11:30 am - 01:00am

Cheesecake Factory / Downtown at the Gardens

Palm Beach Zoo www.palmbeachzoo.org

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…

CONTACT HR IMMEDIATELY, SO WE CAN CONTACT A DOCTOR. Most Doctors in the USA will not accept the insurance provided to you by your agencies. But if you pay the Doctors in advance, you can file a claim form and get it reimbursed from the insurance company of your agency. 3 Important documents you will be required to take with you to see a Doctor: Identification document (Florida state ID, Florida driver’s license, passport) Money for your co-pay (depending on the type of issue you have) with a debit, credit card or cash

Insurance card given to you by your agency Always carry those items with you! ALWAYS!

Med Express Donald Ross Road 4520 Donald Ross Rd #100, PBG, FL 33418 (561) 776-3090 Open today · 8:00 am – 8:00 pm

close to Woodbine (check out your included map): • pharmacy: CVS & Publix & Walmart • emergency: Gardens Urgent Care 3555 Northlake Blvd, Palm Beach Gardens, FL 33403 (561) 626-4878 M-F: 8:00 am – 8:00 pm, SAT&SUN: 9:00 am- 6:00 pm

MD Now Urgent Care 9060 N Military Trail, Palm Beach Gardens, FL 33410 (561) 622-2442 M-F: 8:00 am – 8:00 pm, SAT&SUN: 9:00 am- 6:00 pm

If you get SICK or HURT at work ! PLEASE CONTACT HR AND YOUR SUPERVISOR IMMEDIATELY! From there we can see what you need. Maybe just rest, some house remedies or we will take you to an urgent care. Always let H.R. know . We are here to help. Your supervisor needs to fill out an accident report no madder if you had to seek medical attention or not. We expect you to carry your Frenchman's Creek I.D. with you at work. Leave it in your locker or make sure you have it. Should you have an work accident you’ll need your ID card as identification in the urgent care. The ID card is part of your uniform! I have an Emergency:

CONTACT HR IMMEDIATELY. WE ARE HERE TO HELP YOU WITH ANY CONCERNS OR PROBLEMS YOU MAY ENCOUNTER.

DELLESA: DANIELA MIREILLE: MALVIKA:

561-273-2673 / CELL: 561-309-9286 561-273-2675 / CELL: 561-543-8172

561-868-6373

561-273-2672 / CELL: 561-603-2722

OR CONTACT SECURITY: 561-622-7800

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Hurricane Preparation: 1. Take care of your family and property. 2. Take care of your work place and come in after the storm as soon as safe and possible. 3. If you are on medication make sure you do not run out for a few days. 4. For trainees. You will be staying at FCCC during the storm. (see Hurricane Preparation for Employee Housing) 5. Have all your important paperwork in sealed plastic bags in a save place or with you. 6. Try to park your cars early in a save garage spot. 7. Have some extra cash incase banks or money machines are down for a few days. 8. Trainees, call your family back home before the power and the telephones go down. You might not be able to contact them for a few days after the storm. Have extra phone cards. Before you come to the clubhouse take care of this at your home: • Turn your refrigerator and freezer to the coldest settings. • Unplug your television, clocks, etc. • Use or dispense any food items that can go bad if the electric is out for a couple of days. • Do all you laundry. • If on ground floor, pick up any loose items off the ground, pick up bed linens from the floor (if it floods sheets that are touching the floor will absorb water and will cause the mattress to become wet). • Remove any items from outside balconies or patios (patio furniture, ash trays, etc…). • Charge your cell phone batteries. • Take photos of your personal property. • Place all your personal items in closets. Bring with you for your stay at the club during the storm: • Pack personal items (medications, tooth brush, tooth paste, toiletries, change of clothing, pillows, blankets, etc.). • Bring your cell phone with extra batteries (charged). • Bring your passport, visa, DS2019, social security card, insurance policies, birth certificates. (place in a plastic bag, sealed with your name on it) Make copies of all forms and keep in two different locations. • If you have a car – fill the gas take up prior to the storm – as there may not be gas stations open after the storm. • Inform family where you will be staying and inform them, that because of weather, they may not be able to reach you until after the storm has passed. • Bring a battery operated radio/TV and extra batteries. • Leave massage with telephone number where you can be reached. Hurricane Preparedness for Employee Housing

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Proper maintenance and operation will extend the life of your garbage disposal and prevent plumbing and drain mishaps.

Garbage Disposal

Good Practices Today Can Prevent Major Plumbing and Drain Problems Tomorrow! It’s a great appliance that makes household duties less demanding. But if not operated or maintained properly, a garbage disposal can easily break down, block and clog the drains and cause a long list of expensive plumbing and drain nightmares. Most garbage disposal troubles are completely unnecessary, and garbage disposal care and maintenance is extremely easy. Treat your garbage disposal well, and it will treat you well, in return. Below, we describe the mistakes you should avoid and the actions you should take in order to keep your garbage disposal working smoothly for many years and minimize the likelihood that you’ll need to call for plumbing or drain cleaning services.

Keeping Your Garbage Disposal Running Problem-Free Ice is an extremely effective and inexpensive method for cleaning your garbage disposal, sharpening the blades and breaking up any grease build-up which has accumulated. Just toss a few ice cubes into the garbage disposal and run it. As the garbage disposal chops into the ice cubes, the ice chips will effectively scour all the hard to reach areas of the unit, and melt down the drain. Try this once or twice a month to keep your garbage disposal in fine working order. To Remove or Prevent Nasty Garbage Disposal Smells Here are some natural methods to clean your garbage disposal that are good for the environment and very inexpensive. • Periodically, take a lemon or orange and toss it into the disposal. The oils and juice from the fruits and peels naturally clean the walls inside the garbage disposal and create a fresh, long-lasting scent. • Freeze vinegar in ice cube trays and run those down the disposal. This will keep your blades sharp while safely killing odor-causing bacteria. • For stubborn odors pour baking soda into the drain and let it set for several hours before running the water and garbage disposal. Do grind certain hard materials such as egg shells, small fruit pits, etc. A scouring action is created by these particles inside the grind chamber that cleans the garbage disposal’s walls. • Do grind peelings from citrus fruits such as lemons or oranges to freshen up drain smells. • Do cut large items into smaller pieces. Put them into the garbage disposal one at a time instead of trying to shove a large amount in at once. Tips for Removing Fallen Objects NEVER, EVER insert your unprotected hand into the garbage disposal…unless, of course, you want to lose it! If you must use your hand to remove objects and debris from the garbage disposal, unplug the unit or turn off the appropriate circuit breaker. Always wear safety gloves to protect your hand from the garbage disposal’s sharp blades. There are safer steps in retrieving the fallen objects. First, grab a flashlight and try to find the exact location of the object. Use a pair of extra-long needle nose pliers or an automotive finger gripper (available at most hardware stores) to extract the object from the garbage disposal. In some case, you may be able to use a bent coat-hanger to reach down into the garbage disposal and dislodge and hook the object. Even a pair of chopsticks or crochet needles can work to grab the object. • Do keep your garbage disposal clean. Pour a little dish soap inside and let the garbage disposal run for a minute or so with some cold water after washing dishes. • Do run your garbage disposal regularly. Frequent use prevents rust and corrosion, assures that all parts stay moving and prevents obstructions from accumulating. • Do grind food waste w/ a strong flow of cold water. Why cold water? It will cause any grease or oils that may get into the unit to solidify, so that they can be chopped up before reaching the trap. •

The most important rule of thumb: Don’t Put Anything In The Garbage Disposal That Is Not Biodegradable Food. A garbage disposal is not a trash can; it’s for food scraps only. Non food items can damage both blades and the motor. When in doubt, throw it out! • Don’t grind glass, plastic, metal or even paper. • Don’t grind anything combustible. • Don’t grind cigarette butts • Don’t pour grease, oil or fat into your garbage disposal or drain. Grease will slowly accumulate and impede your garbage disposal’s grinding ability as well as clog drains. • Don’t use hot water when grinding food waste. Hot water will cause grease to liquefy and accumulate, causing drains to clog. • Don’t grind extremely fibrous material like corn husks, celery stalks, onion skins, and artichokes. Fibers from these can tangle and jam the garbage disposal motor and block drains . • Don’t turn off the motor or water until grinding is completed. When grinding is complete, turn off the garbage disposal first. Let water continue to run for at least 15 seconds, flushing out any remaining particles. Then turn off water. • Don’t put too many potato peels down the garbage disposal. The starches in the potatoes will turn into a thick paste and may cause blades to stick. • Don’t put large amounts of food down the garbage disposal. Feed food into the garbage disposal a little at a time with the cold water running; this will help the food scraps flow down freely through the drain pipes and plumbing. • Don’t put expandable foods into your garbage disposal. Foods like pasta and rice expand when you add water in a pot; they do the same thing once inside your pipes or garbage disposal and are the cause of many jams and clogs. • Don’t grind large animal bones (beef, pork etc.). • Avoid putting coffee grounds down the garbage disposal. They won’t harm the garbage disposal and they’ll actually help eliminate odors. However, they can accumulate in drains and pipes, causing clogs. Best to avoid. • Don’t use harsh chemicals like bleach or drain cleaners. They can damage blades and pipes. Borax is a natural sink cleaner and sanitizer that effectively works on odor- causing mold and mildew that accumulates in garbage disposals.

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Discount Programs

Dear Ladies and Gentlemen,

Based on the huge response we received from you for the Staff ap- preciation, Frenchman’s Creek has now partnered with another com- pany--Tickets at Work.com to provide all employees huge savings on all major attractions nationwide! For more information, please log on to www.ticketsatwork.com and register your personal account and use our company code: French to access all the savings. Tickets at Work Fun with benefits - entertainment Discount for Employees\Company code : FRENCH 1.Go to www.TicketsatWork.com 2.Register with YOUR email address % the company code 3.Browse Tickets at work and find Hotel, Parks, Movie Theaters and many more or call: Orlando: 407-393-5862 / Toll free: 866-273-5825

IMPORTANT: These discounts are only available to Frenchman’s Creek staff and ticketsatwork.com prohibits use by a non-FC staff.

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Important numbers

Name

Email

Phone

Cell.

Title

FOOD & BEVERAGE Ashish Sethi

ASETHI@FRENCHMANSCREEK.COM

561.273-2643

561.236-2814

Food & Beverage Director

Martina Haut

MHAUT@FRENCHMANSCREEK.COM

561.273-2645

561.308-4131

Director of Catering

Joel Laverdue

JLAVERDURE@FRENCHMANSCREEK.COM

561.273-2643

561.789-4870

Food & Beverage Manager

Doug Foote Vineet Fnu

DFOOTE@FRENCHMANSCREEK.COM FVINEET@FRENCHMANSCREEK.COM

561.273.2646 561.273-2644 561.273-2651 561.273-2652 561.273-2646 561.273-2649 561.868-6370 561.799-2540 561.273-2654 561.273-2659 561.273-2653 561.273-2647 561.622-8300

561.248.1772 561.275-6378

Food & Beverage Consultant Main Dining Room Manager

MDR

Sports Bar

Ergie Olaivar Grille Room Jacky Acotanza

19HOLE@FRENCHMANSCREEK.COM

561.273-2653

Grille Room Manager

JACOTANZA@FRENCHMANSCREEK.COM 19HOLE@FRENCHMANSCREEK.COM

F&B Office Manager 19th Hole Manager

Shams Chowdhury

561-843-2675

19th Hole

Stephen Fisher

617.201-0941

Beverage Manager

Lounge Bar

F&B Office / Reservations

Reception Desk

BEACH CLUB Cindy Teyssedou

CTEYSSEDOU@FRENCHMANSCREEK.COM BEACHCLUB@FRENCHMANSCREEK.COM

561.624.3400

772.233-3623

Beach Club GM

Beach Club

GOLF PRO SHOP 561.622.1620 JR Congdon

JRCONGDON@FRENCHMANSCREEK.COM TKITCHEN@FRENCHMANSCREEK.COM CHORN@FRENCHMANSCREEK.COM WJONES@FRENCHMANSCREEK.COM SCOLLINS@FRENCHMANSCREEK.COM

561.273.2661 561.273-2662

772.812-4394

Director of Golf

Todd Kitchen Chris Horn Will Jones Stacy Collins Starter Shack Shipping Office Kevin Walker Tee Time Phone

Director of Outside Golf Operations

Assistant Golf Professional Assistant Golf Professional

561.273-2663 561.273-2665 Direct: 624-0001

Golf Shop Manager

561.273-2666 561.273-2667

561.371-2933

Cart Maintenance

GOLF COURSE MAINTENANCE Wes Dillard

WDILLARD@FRENCHMANSCREEK.COM YZEVALLOS@FRENCHMANSCREEK.COM

561.273-2668 561.622-1188

561.308.0320

Director of GCM

Yuri Zevallos

Admin GCM

HOUSEKEEPING & VALET Gonzo Navarro

GNAVARRO@FRENCHMANSCREEK.COM WMAIRENA@FRENCHMANSCREEK.COM

561.273-2671

561.373-3404 561.373-3394 561.207-1990

Director of Operations

Wilmer Mairena

Asst. Manager Housekeeping

Pick-Up Van

HUMAN RESOURCES Dellesa Johnson Malvika Goswami

DJOHNSON@FRENCHMANSCREEK.COM MGOSWAMI@FRENCHMANSCREEK.COM MMILLER@FRENCHMANSCREEK.COM

561.273-2673 561.273.2672 561.868-6373

561.309-9286 561.603.2722 561.779.8308

Director of HR HR Manager HR Generalist

Mireille Miller

KITCHEN Ernesto Cervantes

ECERVANTES@FRENCHMANSCREEK.COM

561.273-2676 561. 273-2677 561. 273-2678 561. 273-2656 561. 273-2679 561. 273-2638

561.315.6645

Exec. Chef

Main Kitchen Cold Kitchen

19th Hole Kitchen

Pastry

Pool Kitchen

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