Food and Beverage Training Manual

WORKING TOGETHER AS A TEAM GUIDING THE MEMBER WILL KEEP YOU OUT OF THE WEEDS

“Guiding your guests means that servers can anticipate needs, by asking questions and then suggesting food or drink items that can best meet those needs. It means leading them through the menu. This is the secret to controlling your table, thus your entire station. Master this step and you will no longer trespass on the piece of real estate property known as “in the weeds.” Losing control of your station can be avoided. Every server has the ability to control their station instead of their station controlling them. It starts by making sure prepping of all side work is complete before the shift. Most servers believe that once they are swamped they haven’t got time to make suggestions. It is making suggestions that will keep you out of the weeds. By offering suggestions and selling the member will keep you on the move and not spending a lot of time answering questions, keeping you away from your other tables.

Remember you as a server must:

OBSERVE ANTICIPATE PRIORITIZE ACT

The server who takes control of his or her station uses less energy trying to put out fires. The server who is not in control gives poor service, and warns us all that someday they’ll be getting a “real job”.