Food and Beverage Training Manual

The importance of following procedures

Procedures are the guidelines by which we deliver consistent, excellent service to all our Members. In order to present our Members with seamless, trouble-free service, we must make sure we follow each and every procedure consistently. The benefits will include:

Consistency. By following the service guidelines, each and every day we provide consistency to our Food and Beverage Operations.

Efficiency. Following the same procedures day in and day out will lead to efficiency, rapid seating, and smoother operations.

Effective Teamwork . By following the service procedures, we work more effectively as a team.

Satisfied Members. Consistency in operations, efficient time manage- ment, and effective teamwork result in satisfied Members.

Teamwork

Effective teamwork requires 3 things: 1. A knowledge and understanding of one’s own job and the ability to do your job completely and thoroughly. 2. An understanding of all other jobs in your department and a willingness to do a task which is normally someone else’s responsibility – “You may have time when they don’t.” “They may have time when you don’t. 3. And last but not least, communication. Pay attention to what is going on around you. Have an eye on your colleagues to see when they need help. Be aware of what is happening in the entire room, not only in your section. A good team won’t even need words to communicate, they can “speak” by only looking at each other….