Food and Beverage Training Manual 2021

3 Steps of Service

• Warm and friendly welcome • Anticipate our member ’ s needs

Fond farewell

•

These 3 steps are very important throughout the whole club. Not only in our restaurants or in the service but also every time you meet a member or a guest these simple rules apply.

1. Greet member and guest by names and use words such as Good Morning, Good Afternoon, Good Evening. 2. Anticipate member and guest needs which is not restricted to the service. When you meet a member in the hallway be helpful and polite. 3. Fond Farewell: In the restaurants be at the door if possible to say good bye. This is important also when you helped a member or a guest don't leave them without saying good bye.