Food and Beverage Training Manual 2021

Important Food & Beverage Moments & Facts

There are 5 critical Dining Moments In a dining room, all time is not equal.

Those costumers who willingly spend 3 hours over dinner may not happily spend 3 minutes waiting for the check. There are five times during a meal when a guest consciously or unconsciously wants service speeded up. These are:

1. As soon as he sits down. 2. When a course is finished. 3. When water, wine or coffee are low 4. When it ’ s time for dessert 5. When it ’ s time for the check.

SERVICE 1. Great Service is an entire chain reaction of small, intangible elements: Knowing how to be available but not intrusive, Knowing how to satisfy a need before it ’ s voice. We all know that if great service were really only about the quality of the beef and the temperature of the wine, it would be a snap to achieve. Rather, at the most basic level, great restaurant service is about service style. 2. Attentiveness . When a waiter is being truly attentive, he does not question any request the customer makes - he simply assures the customer that the restaurant will do whatever it takes to accommodate the customer ’ s request. This might mean something as basic as preparing mashed potatoes for a customer who ’ s in the mood for them, even though mashed potatoes are not on the menu. 3 . Timing . The timing of a meal must be in concert with the image the restaurant projects. If everything about your restaurant promises speed, the service must never get grid locked or you may lose a customer. A reputation built on speed of service takes a long time to establish. It takes one bad experience of waiting too long to damage that reputation.