Food and Beverage Training Manual 2021

Dinner Preparation

1. Prepare 4 trays of condiments, consisting of: a. Sour cream b. Chopped chives

c. Deli mustard d. Dijon mustard e. Chinese mustard f. Ketchup g. Duck sauce h. Apple sauce i. Grated parmesan

j. Bacon bits k. Mint Jelly l. Cranberry Sauce 2. Set up the yoghurt station, by putting saucers with doilies and yoghurt bowl, as well as refill the yogurt if it is necessary. 3. Set up the hand towel station with B&B Plates and Lemon Wheels. 4. Refill milk station and cups, teapots, mugs and milk jugs. 5. Refill the glasses in both beverage stations. 6. Prepare steak knives on the side stations. 7. Light the candles on the tables. 8. Put the Vero Water Bottles and the water pitchers on the side stations at 5PM.

Service Standard 1. Teamwork.

2. Three Steps of services:

a. Warm welcome: Good Evening Mr. /Mrs. A, May I Know How Many Person will you have tonight? b. Anticipate their needs: Remove the napkin and put it on the table or their lap politely, pour water, and put bread basket and butter on the table. Offer

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