Food and Beverage Training Manual 2021

The Gr i l le Lunch Sequence of Service

Always keep our 3 steps of service in mind:  Warm and friendly welcome  Anticipate our member’s needs  Fond farewell More detailed: 1. Member(s) come in and are greeted by name.

 It is everybody’s responsibility to greet members and their guest!  If hostess is busy everybody should take care of the members 3. Servers ask for drinks and serve them. 4. In case members bring guests place bread basket and butter on table. 5. Servers bring the menu 2. Hostess (if available) will seat them at a table

6. Server takes the order and types it in the computer. 7. The food runner will bring out the food to the table. 8. Refill and check for drinks. 9. Print and place check to the table. 10. Clear the table. 11. Ask for coffee and dessert or cookies. 12. Say good bye when members leave (fond farewell)! 13. Clean and reset the table.

At lunch time you have to drop the check as soon as everybody has their food. If necessary you can always write the check by hand just make sure you type it in the computer afterwards and staple the papers together.

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