Chip Shot - April 2019

F r e n c h m a n ’ s C r e e k A p r i l 2 0 1 9

CHIP SHOT

Standard#1 Mission Statement Personalized Service, Enriching Relationships & a Quality Lifestyle will make Frenchman’s Creek the number one community in South Florida.

EASTER FUN FACTS...

1 . The tallest Easter egg chocolate was made in Italy in 2011. It stood at 10.39 meters and weighed an astounding 7,200 kg.

2. The art of painting eggs is called pysanka, which originated in Ukraine. It involves using wax and dyes to color the egg.

3. The term Easter gets its name from Eastre , the Anglo-Saxon goddess who symbolizes the hare and the egg.

4. Did you know Americans buy more than 700 million marshmallow Peeps during Easter? This makes Peeps the most popular non-chocolate Easter candy.

5. Americans consume more than 16 million jelly beans during this holiday. That is enough jelly beans to circle the globe not once, not twice, but three times.

6 . Seventy-six percent of people eat the ears on the chocolate bunny first, 5 percent go for the feet and 4 percent for the tail.

7. Next to Halloween, Easter is the biggest candy-consuming holiday of the year. During the holiday, more than 90 million chocolate bunnies, 91.4 billion eggs and 700 million Peeps are produced each year in the United States alone.

8. An estimated $14.7 billion is spent in total for Easter in the US.

9. The Easter egg is said to symbolize and represent joy, celebration and new life.

10. The idea of the Easter bunny giving candies and eggs is said to have originated in Germany during the middle ages.

SPRING TO HEALTH

WORLD HEALTH DAY April 7 of each year marks the celebration of World Health Day. From its inception at the First Health Assembly in 1948 and since taking effect in 1950, the celebration has aimed to create awareness of a specific health theme to highlight a priority area of concern for the World Health Organization. The topic for the current year is Universal Healthcare for everyone.

NATIONAL FACIAL PROTECTION MONTH April is also the National Facial Protection month.

This holiday reminds both children and adults that, as you suit up for outdoor activities this spring, don't forget to protect your face and head. Many oral and facial injuries can be easily prevented with the use of sports safety equipment like hel- mets and mouth guards.

BENEFITS OF OCCUPATIONAL THERAPY Occupational therapy is a skilled health profession dedicated to the improvement and maximiza- tion of function and performance so that people can live healthier, more productive, and more satisfying lives. A licensed occupational therapist can help people strengthen their upper body, improve their

balance, improve home safety, teach individuals how to use recommended adaptive equipment, and educate family and caregivers on the best ways to care for a loved one. Often, occupational therapists recommend activities or modifications to help a range of people achieve personal goals: they can help individuals with disabilities participate fully in academic or social settings, help those recovering from injury regain a specific skillset, and provide support for older adults experiencing physical or cognitive decline. For exam- ple, if a stroke survivor experienced loss of some function on one side of their body, the occupational therapist would as- sess the home for any safety concerns and create a custom- ized plan, including recommended home modifications and adaptive equipment such as safety bars, a shower bench, or wheelchair ramp.

Conflict Management Skills

Conflict management skills revolve around making sure everyone feels heard and respected while negotiating a mutually beneficial solution that everyone involved can accept. It does not necessarily involve pleasing everyone or removing any and all disagreement. Conflict can be necessary and good, and the goal of conflict management is to make sure that any disagreement remains productive and professional. But poor communication or interpersonal tension can easily cause simple disagree- ments to flare up into resentment or worse. Conflicts that are allowed to fester and grow will ultimately diminish productivity and damage staff morale. This is why employers seek employees with the skills to manage and diffuse It’s hard to avoid conflict entirely, both in the workplace and elsewhere in life. It’s human nature to disagree. In fact, eliminating conflict entirely would cause its own problems: there would be no diversity of opinion and no way for us to catch and correct flawed plans and policies. Not all conflicts are alike, nor can they be managed as if they were alike. A confronta- tion with an angry customer is very different than a personal tiff between co-workers or friction with one’s own supervisor. Likewise, some conflicts occur when people dis- agree on how to do the right thing, while others involve actual malice. The key ques- tion is usually who has more power within the company and whether either party has direct authority over the other. Conflicts can be addressed directly by the parties involved, or with the intervention of supervisors, human resources staff, union officials, or professional mediators. The process might involve a casual conversation or the filing of a formal grievance. In vir- tually all cases, handling conflict and achieving conflict resolution involves the same core set of skills. Types of Workplace Conflict:

Communication Skills Much unnecessary conflict can be avoided simply with clear, accurate written and verbal communication; a single lost email could lead to failed plans and pointing fingers. As- sumptions about what other people already know, think, or intend can cause resentment or worse. Many people argue simply because they want to feel heard. Simply being a good listener can be enough to inspire trust and resolve hurt feelings. Examples of good communication skills include:  Addressing problems quickly before they reach crisis stage  Drawing out the perspective and feelings of reluctant participants  Formalizing an agreement between combatants (in writing when feasible)  Listening without interruption as parties share their perspective  Mediating  Meeting with parties individually to identify grievances  Modeling reasonable dialogue  Negotiating  Reflecting significant conflict-provoking behaviors in performance appraisals  Teaching alternative behaviors to avoid triggering conflict Emotional Intelligence Emotional intelligence is the ability to understand one’s own feelings and those of others, and to handle those feelings well. People who have high emotional intelligence are good at identifying and meeting the needs of others while taking responsibility for their own needs and feelings. A few ways they do this are:  Asserting feelings without blaming  Compromising to accommodate others  Forgiving transgressions  Identifying triggers to conflict  Recognizing improvements on the part of antagonists  Setting ground rules for productive dialogue  Showing respect  Willingness to modify behavior

Nominees L-R: Vineet (MDR), Vantavia (Engineering), Jeniffer (HSKP), Taylor (POA), Bernadette (19th Hole), Kate (Security), Jonathan (Engineering).

Winners of this quarter!!

Vineet Choudhary, MDR– Leader of the quarter

Taylor Bauer, POA– Employee of the quarter

Kate Holland, Security– Associate of the quarter

Alex’s stellar service during a dinner at the Grille Room last week caught the attention of one of our members, Carolyn Kotler, who wrote a note to Mr. Goswami commending Alex’s first-class service. Thank you Alex for going above and beyond to exemplify our philosophy and culture.

Mrs. Frand called to praise Vantavia (Engineering) for her service skills. She mentioned that Vantavia is always attentive to her needs, places a high sense of urgency on all her requests, and ensures that the repairs are done timely.

Mrs. Bergel commended Pedro’s driving skills during an excursion to Ft. Lauderdale. She raved about his patience and precision in navi- gating through a brutal storm and making sure that everyone felt safe.

Don’t for- get to file your taxes