Strategic Planning Member Opinion Survey

S URVEY I NSTRUMENT

Please indicate your frequency of use or participation in the following Club areas.

2 or more times per week

1-2 time per month

Less than once per month

Club Areas

Once a week

None

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Clubhouse breakfast

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Clubhouse lunch

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Sports Bar

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Clubhouse dinner

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Beach Club lunch

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Beach Club dinner

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Fitness Center

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Golf

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Swimming pool

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Tennis

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Pickleball

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Bocce Ball

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Social and entertainment events

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Card play

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Spa services

During the times you are in your Club home, approximately what percent of your outside-the-home meals are at or from one of the Club dining venues?  10%  20%  30%  40%  50%  60%  70%  80%  90%  100% Please rate how satisfied or dissatisfied you are with components of your membership experience. Please rate each item. If you have no opinion or have no experience with a Club element, select No Opinion.

Somewhat Satisfied

Somewhat Dissatisfied Dissatisfied

No Opinion

Membership Experience Components

Satisfied

Undecided

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Your overall membership experience

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Overall value of social opportunities Overall service quality received from Club staff

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Overall performance of the management team

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Financial management of the Club

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Information received from the Club

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Information received from the Board

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Overall performance of the Board Overall membership value for the cost

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Comments about your overall membership experience:

CLUB OPERATIONS

FRENCHMAN’S CREEK BEACH & COUNTRY CLUB

CORNERSTONE Decision Support

June 2017

Page 24