Strategic Planning Member Opinion Survey

S ATISFACTION WITH C LUBHOUSE F ACILITIES

Members rated their satisfaction with 13 clubhouse facility components

Business Center Meeting Rooms Sports Bar Pool and deck Grille Room and Bar

78%

18%

61%

22%

4%

11%

70%

18%

5%

3%

34%

14%

7%

42%

28%

14%

7%

3%

3%

45%

Men's Card Room Ladies' Card Room Main Dining Room 19th Hole Ladies' Locker Room Lounge and Living Room Men's Locker Room Administrative Offices

31%

16%

7%

4%

3%

39%

24%

16%

6%

3%

3%

48%

44%

28%

4%

9%

14%

17%

16%

4%

6%

8%

49%

35%

28%

4%

17%

16%

31%

28%

5%

15%

20%

8% 10%

12%

5%

10%

15%

48%

6%

4%

5%

16%

61%

Satisfied Somewhat Satisfied Undecided Somewhat Dissatisfied Dissatisfied No Opinion

Mean scores indicate that members are more satisfied with the Grille Room and Bar, Pool, and Sports Bar than with the 19 th Hole, Main Dining Room or Card Rooms

Mean Scores 4.71 4.58 4.56 4.32 4.12 4.11 4.03 3.81 3.57 3.49 3.35 2.84 2.64

Among those with an opinion, combined satisfaction ranges from a high of 96% for Grille Room and Bar to a low of 14% for Men’s Card Room. Combined dissatisfaction ranges from a low of 2% to a high of 35% for the Main Dining Room. The average of these mean scores is 3.86, an overall satisfaction of 77%.

Clubhouse Facilities

The Grille and Bar

Pool and surrounding lounge deck

Sports Bar

Meeting Rooms (Salons 1-4)

Business Center

Administrative offices Men’s Locker Room Lounge and Living Room Ladies’ Locker Room

19 th Hole

Main Dining Room Ladies’ Card Room Men’s Card Room

Segment Variance Gender:

Men are more satisfied than are women with the Main Dining Room.

Age: Members 76 and older are more satisfied than are younger members with the pool, meeting rooms, business center, administrative offices, Men’s Locker Room, and the 19 th Hole. Members 81 and older tend to be the most satisfied age segment with all these facilities. Members for 21 or more years are slightly less satisfied than are members of fewer years with the Sports Bar. Members for 7 or fewer years are less satisfied than longer term members with the 19 th Hole. Residents in townhouses and patio homes are more satisfied than are residents of other home types with the pool, meeting rooms, men’s locker room, ladies’ locker room, 19 th Hole, Main Dining Room, Lounge and Living Room.

Years as a member:

Residence:

FRENCHMAN’S CREEK BEACH & COUNTRY CLUB

CORNERSTONE Decision Support

June 2017

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