Member Opinion Survey

C OMMUNICATION S OURCES

Members rated their satisfaction with the quality of seven sources of information received

Monthly newsletter

63%

22%

7%

6%

Email notices

68%

21%

4%

3%

Frenchman's Creek Life

58%

20%

9%

3%

8%

President's Report

58%

22%

7%

6%

5%

Frenchman's Creek website

29%

19%

14%

34%

FCTV programming

25%

11%

14%

47%

Discussions with the President

24%

17%

14%

5%

38%

Satisfied Somewhat Satisfied Undecided Somewhat Dissatisfied Dissatisfied No Opinion

Satisfaction with the quality of the e-mail notices and website has improved from the 2017 survey Indicated by the no opinion response, the first four communication sources are read by the highest percentage of members. Information Sources Mean Scores 2019 Mean Scores 2017 Monthly newsletter 4.54 4.47 E-mail notices 4.53* 4.17

Frenchman’s Creek Life

4.42 4.27

4.44 4.29 3.95 3.97

Dissatisfaction ranges from 2% for the newsletter to 11% for the President’s Report. The mean score average is 4.25 (85% satisfaction).

President’s Report

Frenchman’s Creek website

4.07*

FCTV programming

4.04 3.85

Discussions with the President

n/a

Segment Variance

Gender: Women are more satisfied than are men with the monthly newsletter, e-mail notices, Frenchman’s Creek Life, and FCTV. Age: Members younger than 66 are less satisfied than are older members with the Monthly Newsletter. Years as a member: No statistically significant variance was found. Seasonality: No statistically significant variance was found.

FRENCHMAN’S CREEK BEACH & COUNTRY CLUB

CORNERSTONE Decision Support

February 2019

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