Member Opinion Survey

C OMMENT S UMMARY

Members were given an opportunity to offer comments about their ratings of dissatisfaction. A total of 143 women and 77 men offered a comment. It represents 34 percent of the sample. The chart shows the nature of the comments among both genders. The chart sequence is ranked based upon comments from men.

Reasons for Ratings of Dissatisfaction

Board

21

14

Golf related

19

7

Food quality

8

18

Staff/service training

7

23

Menu

7

9

Décor/refurbishment/renovation

6

12

Men Women

Membership harmony

3

3

Spa services

2

3

Fiscally conservative

2

2

Tennis/committee

2

Prices

1

Programs and events

1

8

Pool

1

7

Golf Shop

6

Cleanliness and maintenance

4

Landscape

2

FRENCHMAN’S CREEK BEACH & COUNTRY CLUB

CORNERSTONE Decision Support

February 2019

Page 21