Member Opinion Survey

S ATISFACTION WITH POA S ERVICES

Members rate their satisfaction with nine POA services

Administrative services

81%

12%

3%

3%

Community security

79%

15%

Common area landscaping

73%

20%

Handyman and home services

58%

17%

7%

17%

Patio, Villa or Townhouse painting

64%

20%

7%

6%

Transportation service

46%

10%

7%

35%

Hotwire TV, Internet and alarm

66%

20%

4%

5%

3%

Home landscape maintenance

47%

25%

3%

5%

3%

17%

Home landscaping

50%

35%

5%

5%

3%

Satisfied Somewhat Satisfied Undecided Somewhat Dissatisfied Dissatisfied Don't Know

Combined satisfaction for administrative services, community security, and landscaping exceeds 90%

Mean Scores

POA Services

Satisfaction significantly outweighs dissatisfaction for all nine services. Dissatisfaction ranges from a low of 1% to a high of 10%. The average of these eight components is 4.53 (91% satisfaction).

Administrative services

4.79

Community security

4.71

Common area landscape maintenance

4.65

Handyman and home services

4.57

Painting of Patio, Villa or Townhouses

4.54

Transportation assistance

4.53

Hotwire TV Internet service and home alarm

4.43

Landscape maintenance around your home

4.32

Home landscaping of Patio, Villas or Townhouses

4.22

Segment Variance

Gender: Men are more satisfied than are women with Hotwire service, men are more satisfied than are women with landscape maintenance around the home. Age: Members 75 or older are more satisfied than are younger members with Hotwire service and landscape maintenance around the home. Years as a member: Members for 8 or more years are more satisfied than are shorter members with Hotwire service. Seasonality: No statistically significant variance was found.

FRENCHMAN’S CREEK BEACH & COUNTRY CLUB

CORNERSTONE Decision Support

February 2019

Page 17