Member Opinion Survey

POA V ALUE -D RIVERS

Members rated the importance of nine components when judging the value of POA dues

Street & light maintenance

95%

4%

Community security

92%

5%

Hotwire services

87%

9%

Common area landscaping

85%

11%

Admin services

80%

16%

Paramedic program

83%

11%

3%

Home maintenance

65%

20%

6%

4%

5%

Computer/tech support

62%

22%

6%

4%

6%

Transportation

38%

26%

13%

9%

14%

Important

Somewhat Important

Undecided Somewhat Unimportant

Unimportant

Common area maintenacne of streets, lights, and the community security are the top POA value-drivers

Mean Scores 2019

Mean Scores 2017

POA Service Components

The top six POA components are considered important or somewhat important value-drivers to between 94% and 99% of the residents. Four components are rated as more important than in the 2017 survey. Transportation to and from airports, events, etc. is the least important.

n/a

4.93

Common area maintenance of streets and lighting

Community security e.g., access control, road and marine patrols, monitoring motion sensor perimeter and community cameras

4.77

4.87

4.67

4.79*

Hotwire TV Internet and home alarm services

4.76

4.78

Landscaping of common areas

Admin services e.g., printing copying, faxing, mailing, shipping, etc.

4.41

4.73*

4.56

4.71*

24-7 Paramedic program

4.16

4.34*

Home maintenance services

n/a

4.31

Computer and smart phone technical support

n/a

3.63

Transportation to/from airports, events, etc.

Segment Variance

Women gave higher importance ratings than did men for computer and phone support and transportation service.

Gender:

Age: Members 75 and older gave higher ratings than did younger members with Hotwire, admin services, paramedic program, and tech support. Years as a member: Members for 8 or more years gave higher importance ratings than did shorter term members for admin service and tech support. Seasonality: No statistically significant variance was found.

FRENCHMAN’S CREEK BEACH & COUNTRY CLUB

CORNERSTONE Decision Support

February 2019

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