Member Opinion Survey

S ATISFACTION WITH F ITNESS , P OOL , AND S PA

Members rated their satisfaction with eight fitness, pool, and spa components

Personal fitness training

68%

9%

22%

Fitness equipment

70%

19%

7%

Massage therapy

38%

10%

3%

46%

Pool group exercise

18%

5%

3%

73%

Resort pool experience

44%

16%

4%

34%

Manicure/pedicure service

29%

8%

3%

57%

Lap pool experience

15%

5%

3%

76%

Group exercise classes

18%

8%

4%

69%

Satisfied Somewhat Satisfied Undecided Somewhat Dissatisfied Dissatisfied No Opinion

Mean scores indicate that members are very satisfied with Fitness, Pool, and Spa components

Mean Scores n=484 4.85

Fitness, Pool, and Spa Components

Among those with an opinion, combined satisfaction is very high. Combined dissatisfaction ranges from a low of 0% to a high of 3%. The average of these mean scores is 4.54 (satisfaction of 91%).

Personal fitness training service

Fitness equipment

4.68

Massage therapy

4.54

Group exercise classes in the pool

4.50

Resort pool experience

4.49

Manicure/pedicure service

4.46

Lap pool experience

4.43

Group exercise classes

4.38

Segment Variance Gender:

No statistically significant variance was found.

Age: Members 75-84 are more satisfied than are younger members with the resort pool. Years as a member: Members for 8 or more years are slightly more satisfied than are members of fewer years with the resort pool. Seasonal residents are more satisfied than are year-round residents with massage therapy, resort pool, and lap pool. Seasonality:

FRENCHMAN’S CREEK BEACH & COUNTRY CLUB

CORNERSTONE Decision Support

February 2019

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