Member Opinion Survey

S ATISFACTION WITH C LUB D INING

Members rated their satisfaction with 10 dining amenity components

Take-out service

63%

16%

4%

14%

Grille Room

65%

23%

4%

3%

3%

Sunday Brunch

52%

18%

6%

20%

Beach Club

56%

28%

5%

6%

4%

Sports Bar

52%

29%

5%

9%

3%

Special event nights

39%

22%

12%

3%

22%

Poolside Café

30%

20%

10%

3%

36%

19th Hole

45%

34%

3%

10%

6%

Main Dining Room dinner

36%

34%

12%

6%

5%

7%

Sunday Barbeque

34%

23%

9%

8%

8%

18%

Satisfied Somewhat Satisfied Undecided Somewhat Dissatisfied Dissatisfied No Opinion

Members are most satisfied with take-out service, Grille Room, and Sunday Brunch

Mean Scores n=533 4.60 4.46 4.43 4.27 4.21 4.19 4.16 4.04 3.96 3.80

Club Dining Experience

The top five dining venues achieved a mean score average of 4.39 (88% satisfaction). Five dining experiences garnered dissatisfaction of 10% or greater. The average of all 10 dining mean scores is 4.21 (84% satisfaction).

Take-out service

Grille Room

Sunday Brunch in the Clubhouse

Beach Club

Sports Bar

Special event nights

Poolside Café

19 th Hole

Main Dining Room dinner events

Sunday Barbecue

Segment Variance Gender:

Women are more satisfied than are men with special events and Poolside Cafe.

Age: Members 85 or older tend to be more satisfied than are younger members with nearly all components, but especially the 19 th Hole, Main Dining Room, and Sunday Barbeque. Members for 7 or fewer years are more satisfied than are longer term members with the Beach Club. Members for 21 or more years are more satisfied than are shorter term members with Sunday Brunch and Barbeque.

Years as a member:

No statistically significant variance was found.

Seasonality:

FRENCHMAN’S CREEK BEACH & COUNTRY CLUB

CORNERSTONE Decision Support

February 2019

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