Hotwire Fision_Remote DVR Instructions_2014

-Check batteries they may need to be replaced. If that is the case be sure to put new batteries back in the same way the old ones were  Error message- If you get an error message that ‘Your service will be restored shortly’ try resetting the STB. This often corrects the problem and your service will be restored quickly. To reset STB all you have to do is unplug the small cord in the back of the STB and plug it back in or push the On/Off button on STB and hold it for about 10 seconds. You will see the process start  Not connecting to Internet- Try rebooting computer (shut it down and restart) and rebooting Router (unplug it and plug it back in). This often corrects simple issues

Remember we are always available to help; these are just little things that you can do to avoid delay in accessing services. If these hints do not resolve issue please call us so that we can schedule a technician to come to your home.