Hotwire Fision_Remote DVR Instructions_2014

FISION TV ®

Remote Scheduling For Your Fision ® DVR

The following instructions will walk you through Remote DVR, a feature that can be accessed from a web browser after logging into your My Hotwire account.

Initial Steps: 1.) Log into your account, by visiting your property page at www.gethotwired.com , and then select the My Concierge tab. The Remote DVR icon is listed as Schedule DVR under the TV tab as shown.

2.) Launching Schedule DVR will bring up a Guide from which you can add new recordings, view series recordings, delete past recordings or simply check to see what is playing at a certain date and time.

Schedule a Recording or Series Recording: 1.) Locate the show you would like to schedule a recording for by either scrolling through the Guide using the scroll bar on the far right and navigating downwards or by going to the Date, Time or Channel of the program you wish to record as shown in the image. Tip #1: Clicking the HD button on the top right will filter to show only HD channels available. Tip #2: By clicking on the field box in the top right hand corner labeled Title Search , you can search quickly for a program by name.

2.) After you have located the show you wish to record, a popup will appear prompting you for Settings information for your recording. Here you can edit Keep Until, when to Stop Recording, the option to Record the Series, Channel Type, First Runs or Reruns, and the Number to Keep.

4.) To schedule a Series Recording select the checkmark box for Record the Series. 5.) Press Set Recording to save your settings. A popup will appear confirming that your recording has been scheduled.

View Scheduled Series Recordings:

1.) To view upcoming series scheduled to record, click on the 2nd tab labeled Scheduled Shows.

2.) If you wish to cancel the scheduled series recording, select Red Series button. A popup appears, asking if you would like to remove the item from your scheduled Recordings. Click Yes, Cancel Recording if you wish to cancel the scheduled series recording.

3.) Selecting the blue button Settings will bring up the saved settings for that series. You can change any items from the drop down menu boxes and then save your changes by pressing Update Settings.

Delete Recorded Shows:

1.) Simply select the title you would like to delete and click Delete. 2.) A popup will appear confirming whether you want to delete the recording. Click Yes, Delete Recording .

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HELPFUL HINTS

Hotwire representatives are always happy to help you with any problems that you have with our services. Sometimes you can correct issues easily and quickly and that way you do not have to wait for a technician to come to your home. Here are some helpful reminders that you can use to be able to enjoy your services without interruption. If you do need to contact us we can be reached at:

-Frenchman’s Creek-on site office- 561-273-2618

-Frenchman’s Creek dedicated Customer Service line- 561-623-8469

-Hotwire Customer Service- 800-355-5668

 It is very important to keep a record of your passwords . These should be kept in a place that is safe and can be accessed easily. (For router, tape it to the bottom of the router so even your guests will have easy access.)  Once your TV’s are set up it is important to make note of the correct input. Occasionally when you turn the TV on or off the Input button is accidently pushed. This will give you a snowy picture and you will not be able to watch TV. If you have the correct input recorded you will be able to correct the issue immediately. (Tape this to the back of each TV so that you can find it easily)  When turning your TV on/off it is important to hold the remote aimed at the TV for a few seconds. The reason for this is that when you push the watch TV button it has to turn on both the TV and the STB (Set top box/receiver). If you hold the remote aimed at TV you can avoid having to push the ok button.  Remote issues- Please remember that your remotes are not interchangeable. The remote needs to stay with the correct TV. If your remote is not working there are few easy things to check.

-Push a button on the remote and make sure that the light that lights up is the small button near top that is labeled STB

-Check batteries they may need to be replaced. If that is the case be sure to put new batteries back in the same way the old ones were  Error message- If you get an error message that ‘Your service will be restored shortly’ try resetting the STB. This often corrects the problem and your service will be restored quickly. To reset STB all you have to do is unplug the small cord in the back of the STB and plug it back in or push the On/Off button on STB and hold it for about 10 seconds. You will see the process start  Not connecting to Internet- Try rebooting computer (shut it down and restart) and rebooting Router (unplug it and plug it back in). This often corrects simple issues

Remember we are always available to help; these are just little things that you can do to avoid delay in accessing services. If these hints do not resolve issue please call us so that we can schedule a technician to come to your home.