HomeServices FAQ

Q: How do I schedule HomeServices? A: Members request HomeServices by calling the POA Office at (561) 627-6200 during the POA’s operating hours, which are Monday through Friday from 9am to 5pm, and 9am to 12pm on Saturdays. Q: What are the available hours for service appointments? A: During the season, services are provided daily between the hours of 9am and 5pm. Q: I placed a work order request today. When will I receive a phone call from HomeServices to confirm details and book an appointment? A: HomeServices will call you by the next business day to schedule your services. Q: What are your rates for service? A: HomeServices are provided on a time and materials basis. Labor is charged at $25 for up to 15 minutes, $40 for up to 30 minutes, and $20 per any 15-minute increment after that. A Consumables flat fee of $7.50 is charged for supplies and tools wear & tear, and any parts required to complete the work order are charged at cost. Q: Can HomeServices provide “rush” service when the need is urgent? A: Yes, we offer “Priority” Service. There is a minimum charge of two hours, totaling $160, for each dispatched technician during regular office hours. In the case of urgent situations outside of regular office hours, a minimum charge of four hours, totaling $320, applies per dispatched technician. Q: What about the fees for other services, such as propane tank replacement and copying keys? A: We will deliver a replacement propane tank to your home for a fee of $25 plus the cost of the tank. For key copying, a flat fee of $25 is charged, plus the cost of the keys.