Food and Beverage Training Manual

Important Food & Beverage Moments & Facts

There are 5 critical Dining Moments In a dining room, all time is not equal.

Those costumers who willingly spend 3 hours over dinner may not happily spend 3 minutes waiting for the check. There are five times during a meal when a guest consciously or unconsciously wants service speeded up. These are:

1. As soon as he sits down. 2. When a course is finished. 3. When water, wine or coffee are low 4. When it’s time for dessert 5. When it’s time for the check.

SERVICE 1. Great Service is an entire chain reaction of small, intangible elements: Knowing how to be available but not intrusive, Knowing how to satisfy a need before it’s voice. We all know that if great service were really only about the quality of the beef and the temperature of the wine, it would be a snap to achieve. Rather, at the most basic level, great restaurant service is about service style. 2. Attentiveness . When a waiter is being truly attentive, he does not question any request the customer makes - he simply assures the customer that the restaurant will do whatever it takes to accommodate the customer’s request. This might mean something as basic as preparing mashed potatoes for a customer who’s in the mood for them, even though mashed potatoes are not on the menu. 3 .Timing . The timing of a meal must be in concert with the image the restaurant projects. If everything about your restaurant promises speed, the service must never get grid locked or you may lose a customer. A reputation built on speed of service takes a long time to establish. It takes one bad experience of waiting too long to damage that reputation.