Food and Beverage Training Manual

11. Check for refills & table maintenance constantly (within 7min) a. If the glass is half empty refill! b. Lemon, limes and open sugar is trash and does not belong on the table 12. The server is responsible to be at the table when the first course gets served (within 12min) 13. 2 seconds, 2 bites, 2 minutes (within 12-14min) a. 2 seconds – check if the food arrived at the table as ordered b. 2 bites – check if everything I to the members liking and if anything else is needed c. 2 minutes – check again if every person at the table is satisfied with their meal experience d. Check for refills & table maintenance constantly, if the glass is half empty refill! 14. Fire the table when members are three quarters done with first course 15. Clear first course and remove the hors d’oeuvres 16. Check for refills & table maintenance constantly (within 7min) a. If the glass is half empty refill! b. Lemon, limes and open sugar is trash and does not belong on the table 17. Serve the second course (mostly is the main course) 18. The server is responsible to be at the table when the second course gets served to ensure the food are cooked properly the way their liking and offer for the condiments, such as ketchup, steak sauces, mint jelly, etc. 19. 2 seconds, 2 bites, 2 minutes (within 12-14min) a. 2 seconds – check if the food arrived at the table as ordered b. 2 bites – check if everything I to the members liking and if anything else is needed c. 2 minutes – check again if every person at the table is satisfied with their meal experience d. Check for refills & table maintenance constantly, if the glass is half empty refill! 20. Check for refills & table maintenance constantly (within 7min) a. If the glass is half empty refill! b. Lemon, limes and open sugar is trash and does not belong on the table 21. Clear second course (main course) when every diner has finished 22. Remove bread basket, salt and pepper shaker as well as any other debris. 23. Crumb the table, and offer hot hand towels with lemon 24. Offer coffee, cappuccino or espresso and explain the dessert, take the order 25. Put the order to the pastry 26. Put down the dessert silverware 27. Serve coffee or tea; put the milk, sugar and coffee cups on the table a. If tea, make sure you show the tea box so they can choose the tea that they like 28. Serve dessert and a plate of cookies for the table 29. Refill coffee and beverages as needed 30. Clear Dessert and anything that is not needed off the table 31. Drop the check, to male member if a couple

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