Food and Beverage Training Manual

Welcome!

Dear Trainees: Frenchman’s Creek Country Club experience will begin for our members and guests the moment they pass through our gate. It is therefore essential that all the Ladies and Gentlemen at Frenchman’s Creek exemplify the standards for excellence. The procedures which follow, will explain in detail the operational aspects for your jobs. More importantly, however, will be the way you carry out these action steps. The manner in which you present yourself to our members and guests will do much to set the tone for their stay. A statement you will hear often throughout your career with Frenchman’s Creek sums up our approach very well:

“We are Ladies and Gentlemen serving Ladies and Gentlemen.”

You will always be warm, friendly, and helpful, but also professional.

Our unique approach to service will set the standard for our industry. Every first class Country Club in the world will be watching us to see how we do it at Frenchman’s Creek. You have been selected from hundreds of applicants because we feel that you have the skills to meet this challenge. Congratulations, good luck and welcome to the number one Country Club in South Florida!

We Are looking forward to work & Continue to learn with you,

Sincerely,

Ashish Sethi Food & Beverage Director