Food and Beverage Training Manual

Prioritizing Your Duties

In the dining room and bar, Member satisfaction is measured by the quality of the ser- vice. The server plays a big role in ensuring Member satisfaction is achieved. The serv- er has a lot of jobs to do in the restaurant and all of them are important. The following is a prioritized list of your duties to help you understand what is expected of you while working your shift. 1. Any request from a Member is your # 1 priority. 2. Manager Request - Sometimes unexpected things happen and a Manager may ask for your help. These requests take “priority” over other duties 3. Greeting and serving Members - The primary responsibility of the server is to provide our Members with the finest food and beverage, accompanied by friendly, attentive, and gracious service 4. Answering the Telephone - Servers are responsible for answering the telephone before the third ring. 5. Assist other employees - Teamwork includes assisting all the Members, not just the ones sitting in your station, and assisting fellow employees if they need help. 6. Floor Maintenance and Awareness - All employees are expected to maintain the clean physical image of our restaurant before, during and after your shift. Always pick up debris that you see on the floor. Spills must be cleaned up immediately. Be sure to mark any spills, so that no one gets hurt. Make your supervisor aware of any unusual situations! 7. Always know where the fire extinguisher and fire e xits are located.