Chip Shot 1st Quarter 2023

CHIP SHOT APRIL 2023

1st QUARTER 2023

2023 CHIP SHOT - 1st QUATER

Inside this Issue …

• Tickets at work

• New Service Standards

• Appearance guide

• Open Enrollment

• Employees and leaders of the 1st

Quarter—nominees

• WOW Program

• CPR Training Classes

• The March Equinox

• Administrative Professional Day

• Easter

• Passover

• H2B Farewell Letter

• Town Hall Meeting

Frenchman's Creek is committed to providing excellent service for our members and staff. We achieve this by following our Service Standards daily and faithfully. Our Mission Statement and Service Standards have been updated by the Executive Team to enhance quality service and are required to be followed by all employees.

#1 Safety

#5 Teamwork and Empowerment

Safety always comes first. Each employee is responsible for creating a safe, se cure, and accident-free environment for our community. Always be aware of all fire and safety emergency procedures and report any safety hazards or accidents im mediately.

Frenchman's Creek culture inspires teamwork and empowerment through inno vation and planning to create extraordinary experiences for our community.

#2 Protect Assets

#6 Communication

Everyone is responsible for Protecting the assets of Frenchman’s Creek. Assets not only encompass the physical building, furniture & fixtures, etc., but the financial health of the organization

It is every team member’s responsibility to know and abide by the Frenchman's Creek Mission and Service Standards and be knowledgeable of the club’s daily and upcoming activities.

#3 Pride in Workplace/Philosophy

#7 Professionalism

It is the responsibility of each team member to participate in the planning and exe cution of their department goals and objectives to achieve the highest in quality and exceptional service standards.

We will uphold our Frenchman's Creek culture with excellence and honor, always being and doing the best for our members and our colleagues. We will provide effective communications and always be responsible in our daily performance.

#4 Ambassador

#8 Service Excellence

Being an Ambassador is the highest level of service provided to our guests.

We always offer our members a warm welcome and anticipate our guests needs. *Hospitality is your calling card”

*It only takes a moment to make a positive impact on our guests.

Proper grooming and professional appearance are important to gain positive impressions and respect in the workplace. First impressions matter and how you look and carry yourself im pacts the people you get along with in the work setting. Proper grooming and professional appearance are important to everybody. Lack of these may lead to a poor image and may in terfere with your chance of getting a good impression and posi tive feedback from your teammates, members, and leadership team. All employees are subject to dress and grooming standards that have been established in keeping with the Frenchman ’ s Creek tradition.

It is the responsibility of each employee to read the guide and comply with the standards. If you do not have the guide please ask your manager or HR for it.

EMPLOYEE AND LEADER OF THE 1st QUARTER NOMINEES

2023

Winners will be announced On April, 24th during Lunch at 11:30 a.m. at the Beach Club.

Nominated Employees and Leaders are cordially invited to attend the celebration.

Employee nominees

Leaders nominees

Bernadette Ceant—Finance Raffy Poblete—F&B - Beach Club Edgar Nicolas—GCM Maria Andrade—Purchasing Ramos Benigno—Landscaping

Steve Thompson — Landscaping Candy Guo —Finance

Janet Baldwin—Finance Gina Henkel—Beach Club Conrado Garcia—GCM Martina Haut—F&B

Max Gay—Housekeeping Precious Cadet—Fitness

At Frenchman ’ s Creek, we recognize those individuals who go above and beyond their normal job duties through :

Winning Attitude

•

Observed Dedication

•

Wonderful Smile

•

If you get a WOW you will be awarded with a $20 Gift card. And every quarter, a Winner will be chosen and will be awarded ($).

What is the spring equinox?

The Spring Equinox is an astronomical ephemeris in which the Sun falls directly on the Equator and the duration of the day and night is practically the same in all places on Earth. This Equinox takes place between March 20 and 21 of each year, is called the Spring Equinox in the Northern Hemisphere, and the Autumn Equinox in the Southern Hemisphere . It marks the start of a new season.

How is the spring equinox celebrated around the world?

Spring Festivals in Mexico: connected with Nature

Thousands of people take to the streets and travel to various archaeological sites in the country, such as Teoti huacán, dressed in white to capture the good energies of the place.

Colored powders in India

In India they celebrate the arrival of the full moon in March and it coincides more or less with the equinox. Here, the so - called Holi festival consists of children and adults throwing colored powder at each other in the streets, while they sing and dance.

Spring in Poland

In Warsaw, a parade with the sphinx of the goddess Marzanna is held to celebrate the end of winter. Students take advantage of not attending classes.

In Switzerland a bonfire is made

In the so - called Sechseläuten festival, children parade in traditional costumes and at the sound of six bells the so - called Böögg doll is burned. Be that as it may, the truth is that we encourage you to share it on social networks with the hashtags #springequine #Spring .

Easter Facts

Easter, Latin Pascha, Greek Pascha, principal festival of the Christian Church which celebrates the Resurrection of Jesus Christ on the third day after his Crucifixion. The earliest recorded observance of an Easter celebration comes from the 2nd centu ry, though the commemoration of Jesus ’ Resurrection probably occurred earlier. Easter is celebrated on Sunday, April 17, 2022.

Facts:

 The tallest Easter egg chocolate was made in Italy in 2011. It stood at 10.39 meters and weighed an astounding 7,200 kg.

 The art of painting eggs is called pysanka, which originated in Ukraine. It in volves using wax and dyes to color the egg.

 The term Easter gets its name from Easter, the Anglo - Saxon goddess who symbol izes the hare and the egg.

 Did you know Americans buy more than 700 million marshmallow Peeps during Easter? This makes Peeps the most popular non - chocolate Easter candy.

 Americans consume more than 16 million jelly beans during this holiday. That is enough jelly beans to circle the globe not once, not twice, but three times.

For practicing Jews, Passover is a time to remember their deliverance from captivity in ancient Egypt. It's one of the most important holidays on the Jewish calendar, and in the days before the first night's Seder, families make preparations such as cleaning the home of chametz and plan ning for a week of meaningful dietary restrictions. Here some facts about Passover that you wouldn't have learned from a yearly viewing of The Ten Commandments .

 Matzo, which is made from wheat, is one of the most important parts of a Passover meal.

 Some of the best matzo flour is made in Arizona.

 Pets also get special food during Passover.

 There are six symbolic Passover foods: Beitzah, Haroset, Karpas, Maror and Zeroa

 Some major companies produce special kosher - for - Passover food and beverages.

 Firstborn sons need to fast for Passover.

All International Trainees are cordially invited to the End of Season Meeting with our COO Mr. Miles Tucker. This meeting will be held at the Pavilion 10th North on Thursday, May 16, 2023. at 10:30 a.m.

See you there!

All H - 2B are cordially invited to the End of Season Meeting with our COO Mr. Miles Tucker. This meeting will be held at the Pavilion 10th North on Thursday, May 4, 2023. At 10:00 a.m.

See you there!

Dear H2B,

As the busy season draws to a close, we would like to take a moment to acknowledge and express our gratitude for all of your hard work and dedication throughout this season. Each and every one of you has contributed to the success of our team in your unique way, and we are incredibly thank ful for your efforts.

Your relentless work ethic, positive attitudes, and unflinching commitment to providing excellent service has been nothing short of remarkable throughout this busy season. We know that it can be draining and challenging to work long hours in the hospitality industry, but we appreciate your tireless efforts to go above and beyond for our members and their guests.

As you head towards the end of season with us and we know that some of you are returning home, we hope that you are able to take some time to relax, recharge, and enjoy the rest of the summer. We want you to return home with a sense of accomplishment, knowing that you made an im portant contribution to our team and our guests ’ experiences. And for those of you who are going to other places to work in the summer, we want to wish you a pleasant and happy season with your host company, we know you will continue to do a great job as you did here.

Thank you once again for the passion, energy, and enthusiasm that you brought to your roles throughout your time with us. We hope that you had a great time and that you leave here with fond memories of your experience working at Frenchman ’ s Creek, and of course we hope to see you again for the next season. We wish you all the best moving forward and bright futures ahead.

Sincerely,

Human Resources and Club Management