Chip Shot 2023 - 3rd Quarter

Our 8 Service Standards

#1 Service Excellence

We always offer our Members a warm welcome and anticipate our guests

needs.

#2 Professionalism

We will uphold our FC culture with excellence and honor, always being and

doing the best for our Members and our colleagues. We will provide effec

tive communications and always be responsible in our daily performance.

#3 Communication

It is every team member's responsibility to know and abide by the FC Mis

sion and Service Standards and be knowledgeable or the Club’s daily and

upcoming activities.

#4 Teamwork & Empowerment

FC culture inspires teamwork and empowerment through innovation and

planning to create extraordinary experiences for our community.

#5 Be an Ambassador

Being an Ambassador is the highest level of service provided to our

guests. It only takes a moment to make a positive impact on our guests.

#6 Pride in the Workplace

It is the responsibility of each team member to participate in the planning

and execution of their department goals and objectives to achieve the

highest in quality and exceptional service standards.

#7 Safety

Safety always comes first. Each employee is responsible for creating a

safe, secure, and accident-free environment for our community. Always

be aware of all fire and safety emergency procedures and report any safe

ty hazards or accidents immediately.

# 8 Protect the Assets

Everyone is responsible for protecting the assets of Frenchman’s Creek.

Assets not only encompass the physical building, furniture & fixtures, etc.,

but the financial health of the organization.

“Hospitality is your calling card.”

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