Chip Shot 1st Quarter 2024

CHIP SHOT Quarter

CHIP SHOT 1st QUATER

2024

Inside this Issue …

Tickets at work

•

Service Standards

•

Appearance guide

•

Mothers Day

•

• Employees and Leaders of the 1st

Quarter—nominees

Winners of the 1st Quarter

•

Frenchman's Wellness

•

Vision Boards

•

Memorial Day

•

Cinco de Mayo

•

WOW Program

•

Wow ’ s of the 1st Quarter

•

• End of the Season H2b Meeting 2024

• End of the Season H2b Letter 2024

• End of the Season F&B pictures

• Administrative Professional Day

Safety at work

•

Frenchman's Creek is committed to providing excellent servi Service Standards daily and faithfully. Our Mission Stateme Team to enhance quality service and are

#1 Service Excellence

We always offer our members a warm welcome and anticipate our guests needs.

#2 Professionalism We will uphold our Frenchman's Creek culture with excellence and honor, always being and doing the best for our members and our col leagues. We will provide effective communications and always be re sponsible in our daily performance. #3 Communication Every team member’s responsible for knowing and abiding by the Frenchman's Creek Mission and Service Standards and being knowl edgeable of the club’s daily and upcoming activities. #4 Teamwork and Empowerment Frenchman's Creek culture inspires teamwork and empowerment through innovation and planning to create extraordinary experiences for our community .

ice for our members and staff. We achieve this by following our ent and Service Standards have been updated by the Executive e required to be followed by all employees.

#5 Be an Ambassador Being an Ambassador is the highest level of service provided to our guests. *It only takes a moment to make a positive im pact on our guests. #6 Pride in Workplace Each team member is responsible for participating in the planning and execution of their department goals and objec tives to achieve the highest in quality and exceptional service standards. #7 Safety Safety always comes first. Each employee is responsible for creating a safe, secure, and accident-free environment for our community. Al ways be aware of all fire and safety emergency procedures and report any safety hazards or accidents immediately. #8 Protect Assets Everyone is responsible for protecting the assets of French man’s Creek. Assets encompass not only the physical build ing, furniture & fixtures, etc., but also the organization’s fi nancial health

Proper grooming and professional appearance are important to gain positive impressions and respect in the workplace. First impressions matter and how you look and carry yourself impacts the people you get along with in the work setting. Proper grooming and professional appearance are important to every body. Lack of these may lead to a poor image and may interfere with your chance of getting a good impression and positive feedback from your teammates, members, and leadership team. All employees are subject to dress and grooming standards that have been established in keeping with the Frenchman ’ s Creek tradition.

It is the responsibility of each employee to read the guide and comply with the standards. If you do not have the guide please ask your man ager or HR for it.

You are the best example of kindness, dedica tion, sweetness, affection and love. And, I can say that you are the best mother in the world.

You are the door that will always be open, the cup of tea that make me feel warm and the calm after the storm, thanks for everything...

Happy Mother ’ s Day!

NOMINEES

2024

EMPLOYEE AND

LEADER OF THE

1st QUARTER

Employee nominees Precious Cadet —Fitness Rebecca Laberge— POA

Leaders nominees Diego Garcia—GCM Martina Haut—F&B Linda George — POA Nais Lopez—HR

Patrick Panton —GCM Max Gay—Landscaping Dee Burke — Golf Rafael Poblete — F&B - Beach Club

Employee

Leader

nominees

nominees

Leader

Employee

winner

winners

Dee Burke Golf

Nais Lopez HR

Patrick Panton GCM

Vision Boards Creating Goals for the Future

By visually depicting goals, vision boards enhance our self - efficacy, providing a constant reminder of our capabilities and aspirations .

Benefits of using a vision board

• Get clear on goals. A vision board is a helpful tool that can help you get clear on what goals you want to achieve in your life.

Helps you grow.

•

Get motivated.

•

Shift your mindset.

•

Feel happy.

•

Connect to areas of your life.

•

A useful visualization tool.

•

WINNER

At Frenchman’s Creek,

we recognize those

Individuals who go

above and beyond

their normal job

duties through :

Winning Attitude

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Wonderful Smile

•

Observed Dedication

•

If you get a WOW you will be awarded with a $25 Gift card. And every quarter, a Winner will be chosen and will be awarded ($100).

Dorial Darville Housekeeping

Carlo Guillaume

Engineering

Chayli Thelisme

Fitness

Alex Pierre

Fitness

Hewen Brown JR.

GCM

Dorial Darville Housekeeping

BerniteTheodore

Fitness

Rebecca Laberge

POA

End of the Season Lunch with Mr. Tucker

All H - 2B are cordially invited to the End of Season Meeting with our COO Mr. Miles Tucker. This meeting will be held at The Beach Club on Thursday, May 9, 2024.

At 10:00 a.m. See you there!

Dear team,

As the busy season draws to a close, we would like to take a moment to acknowledge and express our gratitude for all of your hard work and dedica tion throughout this season. Each and every one of you has contributed to the success of our team in your unique way, and we are incredibly thankful for your efforts. Your relentless work ethic, positive attitudes, and unflinching commitment to providing excellent service has been nothing short of remarkable through out this busy season. We know that it can be draining and challenging to work long hours in the hospitality industry, but we appreciate your tireless efforts to go above and beyond for our members and their guests. As you head towards the end of season with us and we know that some of you are returning home, we hope that you are able to take some time to relax, re charge, and enjoy the rest of the summer. We want you to return home with a sense of accomplishment, knowing that you made an important contribution to our team and our guests’ experiences. And for those of you who are going to other places to work in the summer, we want to wish you a pleasant and happy season with your host company, we know you will continue to do a great job as you did here. Thank you once again for the passion, energy, and enthusiasm that you brought to your roles throughout your time with us. We hope that you had a great time and that you leave here with fond memories of your experience working at Frenchman’s Creek, and of course we hope to see you again for the next season. We wish you all the best moving forward and bright futures ahead. Sincerely, Human Resources team

End of season 2024!!

Administrative Professionals ’ Day !!